Terms & Conditions

CRAZY BALLOONS by Alberto Nava, based in Milan, Via Atto Vannucci 11, registration number in the Milan Companies Register and Tax Code NVALRT81E29F205Z, VAT number 05807920961, makes available to all users the possibility to purchase products (hereinafter “Products”) and downloadable digital video courses (hereinafter “Digital Materials”) via the website crazyballoons.it ( hereinafter “Site”), of which Crazy Balloons is the sole and exclusive owner.

1) General notes

These general conditions of sale (“General Conditions”) are governed by Italian law and, in particular, by the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments) and by the rules on electronic commerce ( Legislative Decree no. 70/2003 and subsequent amendments); for anything not expressly provided therein, please refer to the Civil Code and other applicable provisions. These General Conditions apply exclusively to sales via web of the Products shown on the crazyballoons.it website.

In case of changes to the General Conditions, to the purchase order, as specified in the following articles 3 and 4 of these General Conditions (hereinafter “Purchase Order”), the General Conditions published on the Site at the time of sending the Order by the Customer (hereinafter “Customer”) will apply.

2) Offer to the public

The Products with their Prices as displayed on the Site constitute an offer to the public in accordance with the procedures specified in the General Conditions and on the Site itself. The conditions of this offer only apply to purchases made on the above website. The purchase contracts entered into on the Site and relating to the Products (hereinafter “Purchase Agreements” or simply “Contracts”) are concluded with Crazy Balloons.

3) Prices

All Product Prices shown on the Site are VAT INCLUDED, where applicable, unless expressly indicated otherwise. Delivery costs (hereinafter “Delivery Costs”) are charged to the Customer and adequately detailed in the Purchase Order. The Price shown on the Site is applied to the Products at the time of sending the Order, without any consideration of previous offers or any price changes that occurred subsequently.

4) Order

Purchase Orders must be made online through the order procedure (hereinafter “Order Procedure”) on the Site, in the section: STORE in order to proceed with the compilation of the Purchase Order, the Customer may, alternatively , follow these steps:

1. a) In the event that the Customer is already registered on the Site (hereinafter “Site User”), it will be sufficient to enter your login credentials (username and password) by entering them in the “Registered Customers” Section.

2. b) In the event that the customer is not a user of the site, it will be sufficient to enter the required data in the appropriate form, necessary to be able to make the purchase, by accessing the “Buy as a guest” section.

Crazy Balloons reminds that the Customer, before proceeding with the Purchase, can at any time become a User of the Site by making the relevant online registration through the “MY PROFILE” page.

The Customer correctly completes the Order Procedure if the Site does not highlight any error message (the system cannot detect errors with reference to the data entered by the Customer in the field dedicated to the addresses for billing and shipping). The Purchase Agreement will be considered concluded between Crazy Balloons and the Customer upon receipt of the Order by Crazy Balloons.

Crazy Balloons will acknowledge receipt of the Order by sending an order confirmation e-mail (hereinafter “Order Confirmation”) to the e-mail address communicated by the Customer. This Confirmation will summarize the selected Products, the relative Prices (including the Delivery costs and the additional costs related to the additional Services requested by the Customer), the delivery address and the order number (hereinafter the “Order Number” ). Crazy Balloons reminds the Customer to check with the utmost attention and care the correctness of the data contained in the Order Confirmation and to communicate to Crazy Balloons within 24 (twenty four) hours of receiving any corrections. The Order Number, generated by the system, must be used by the Customer in any communication with Crazy Balloons.

It is possible that occasional non-availability of the Products offered may occur, in which case, if the Products chosen by the Customer are not, in whole or in part, available, Crazy Balloons will communicate this to the Customer.

5) Methods of payment

Payment for the Order must be made when forwarding the Order to Crazy Balloons. Payment must be made online by credit card and / or PayPal, following the instructions on the site itself.

Crazy Balloons will issue an invoice relating to the Purchase Order, sending it by e-mail to the address indicated during registration or at the time of the Order.

6) Paid Delivery Services

Crazy Balloons will make the delivery (hereinafter “Delivery Service” or simply “Delivery”) using specialized carriers specifically commissioned by Crazy Balloons (hereinafter “Carriers”), within the Italian territory and abroad *.

Upon delivery, the presence of the Customer or a trusted person is required to check that the packaging is intact and that the Products received correspond to what is indicated on the Order.

In the event of visible defects, such as incorrect quantity and / or incorrect Product and the non-integrity of the packaging, Crazy Balloons asks the Customer or his trusted representative to report these anomalies on the transport document and to contact Crazy Balloons at “Contact” link.

Crazy Balloons delivers the Products purchased to the address indicated by the Customer, within 7 (seven) days * of the Order, in the following ways.

7) Delivery costs

Delivery costs (hereinafter “Delivery Costs”) are charged to the Customer and adequately highlighted and detailed in the Purchase Order and in the subsequent Order Confirmation.

8) Assistance for Information and Complaints

The Customer may have information regarding the Support Services, including after-sales assistance, as well as for the forwarding of any complaints (hereinafter “Assistance Services”) by contacting Crazy Balloons through the channels listed in the “Contacts” section of the Site .

9) Right of withdrawal

If the Customer is a “Consumer”, as defined in article 3 of the Consumer Code, the rights referred to in art. 52 and ss. of the Consumer Code, as amended by Legislative Decree of 21 February 2014 n. 21, and therefore the right to withdraw from the Purchase Agreement (hereinafter “Right of Withdrawal”) for any reason, without explanation and without any penalty, in the manner specified below.

The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the Products purchased by the Consumer.

The Withdrawal period expires after 14 (fourteen) days from the day on which the Consumer or a third party, other than the Carrier and designated by the Consumer, acquires physical possession of the / of the Products / (hereinafter the “Withdrawal Period”).

The right of withdrawal is exercised by sending – before the expiry of the withdrawal period as indicated above – a communication of withdrawal (hereinafter “Notice of withdrawal”) by paper mail addressed to:

CRAZY Balloons 

Via Atto Vannucci 11 Milano

Alternatively, the Notice of Withdrawal can be sent – within the same Withdrawal Period as indicated above – also by e-mail to the following address:

shop@crazyballoons.it

The Withdrawal Notice must specify the intention to withdraw from the Purchase and the Product or Products for which you intend to exercise the right of withdrawal.

Following the correct exercise of the right of withdrawal, as outlined in art. 52 and ss. of the Consumer Code as mentioned above, Crazy Balloons will forward the Practice Number to the Consumer by e-mail.

This Number must be indicated by the Consumer when returning the Product (s) (hereinafter “Return”). The Return of the Product (s) must take place within 14 (fourteen) days from the date on which the Consumer communicated his decision to withdraw pursuant to art. 52 of the Consumer Code mentioned above. This aforementioned deadline will be respected if the Consumer sends back or returns the Products / or object of the Withdrawal before the expiry of the 14 days.

The Consumer can return the Product (s) by sending it.

For any information regarding the costs and methods of transport for the Return of the Products, you can contact us through the channels listed in the “Contacts” section of the Site.

Crazy Balloons reminds its Consumers that the transport costs relating to the return of the Product / s subject to withdrawal are charged to the Consumer and that the Return is under the full responsibility of the Consumer himself.

Crazy Balloons also reminds its Consumers, before the Return, to check that the Product / s subject to Withdrawal is / are intact and in a normal state of conservation, inserted in the original packaging, complete in all its parts (including packaging and accessory documentation).

The Consumer, in accordance with current legislation, will only be responsible for the decrease in the value of the Product (s) resulting from a manipulation of the same (s) other than that necessary to establish the nature, characteristics and functioning of the Product /the.

If the right of withdrawal has been properly exercised in accordance with the articles 52 and ss. of the Consumer Code, Crazy Balloons will reimburse the Consumer the full amount already paid for the purchase of the Products, including the Delivery Costs and any additional costs incurred within 14 (fourteen) days from the day on which it was informed of the Consumer’s decision to withdraw from the Purchase Agreement. The amount will be refunded through the same payment method used by the Consumer for the initial transaction, unless expressly requested otherwise by the Consumer and provided that the Consumer does not have to bear any costs as a consequence of the refund.

Crazy Balloons, pursuant to and for the purposes of art. 56 of the Consumer Code as amended by Legislative Decree n. 21/2014, reserves the right to withhold the reimbursement until it has received the / the Products / or until the Consumer has demonstrated that he / she has sent the / the Products / or, depending on which situation occurs first. The aforementioned faculty will not be applied by Crazy Balloons if the Consumer for the Return of the Product / s has made use of the transport service dedicated to the Return and made available by Crazy Balloons.

The right of withdrawal does not apply to the supply of digital materials (audio, video, mp3) electronically, in the absence of physical support, once the download has already taken place.

11) Purchase of digital materials

In the case of purchase of digital materials recorded and accessible by the Customer through a specific platform on the Website (Store), the Customer will have the right to download the related audio / video content for a maximum limit of 3 (three) times and within 30 days from the completion of the Order Confirmation *. In no event will the purchase of one or more Courses entitle the Customer to resell or otherwise use these Courses for commercial purposes, nor will it give rise to any rights of ownership, license and / or any other right, faculty and / or in favor of the Customer legal position on the Courses, beyond the sole possibility of accessing and using them pursuant to these General Conditions.

The purchase of one or more courses does not imply any cost and / or expense charged to the customer outside the payment of the fee and any fees applied to the customer by third parties, due to the payment method optioned by the customer.

By paying the Fee, the Customer expressly accepts the description of the program of the Course (s) purchased, published on the crazyballoons.it Website, as absolutely clear and exhaustive.

12) Legal and Conventional Guarantees

132. a) Legal guarantee for the Consumer Customer: The Consumer Customer (hereinafter, “Consumer”), as defined in art. 3 of the Consumer Code (hereafter, “Consumer Code”, Legislative Decree 06 September 2005, n. 206), has the right to avail itself of the legal guarantee provided by the Consumer Code itself in articles 128 to 132. This Guarantee provides , among other things, that the Consumer, under penalty of forfeiture, denounces to Crazy Balloons any lack of conformity found by the Consumer in the product purchased within 2 (two) months from the discovery (art.132, Consumer Code). Following this complaint, the Consumer will have the right to request the repair or replacement of the Product, without prejudice to the other rights provided by law in favor of the Consumer. By virtue of the aforementioned legal guarantee, Crazy Balloons is responsible for defects of conformity that occur within 2 (two) years from the delivery of the product. Beyond this term, therefore, Crazy Balloons will not be responsible for the conformity defects found by the Consumer. In case of replacement or repair of the Product, the terms of the warranty relating to the Product given as a replacement or resulting from the repair, are the same as those of the original product. Therefore, the overall two-year duration of the legal guarantee will however start from the Delivery of the original product. In order to take advantage of the guarantee, we recommend that you present the purchase document. Please refer, in any case, for the regulation of the legal guarantee, to the rules of the Consumer Code referred to in articles 128 and following.

132 b) Legal guarantee for the non-consumer customer (professional): the professional customer, as defined in art. 3 of the Consumer Code, has the right to make use of the legal guarantee provided for in the Civil Code. This guarantee provides, inter alia, that the non-consumer customer, under penalty of forfeiture, will report to Crazy Balloons any lack of conformity found in the product purchased within 8 (eight) days of discovery. The above legal guarantee is valid for a maximum period of 12 (twelve) months from the delivery of the product. Beyond this term, therefore, Crazy Balloons will not be responsible for the conformity defects found by the non-Consumer Customer. In order to take advantage of the guarantee, we recommend that you present the purchase document.

13) Treatment of personal data

The Customer’s data are processed by Crazy Balloons in accordance with the provisions of the personal data protection legislation, as specified in the information provided in the appropriate section “Information pursuant to EU Reg. 679/2016”.

14) Communications

Any communication, without prejudice to the provisions of the previous art. 9 “Right of Withdrawal”, can be addressed to Crazy Balloons using the contact channels listed in the “Contacts” section of the Site.

The following are the e-mail addresses of reference – shop@crazyballoons.it